Privacy Policy

Steer Communications ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website steercommunications.com (the "Site") and use our services.

By accessing or using our Site, you agree to the collection and use of information in accordance with this policy. When you first visit our Site, a cookie consent banner will appear. Accepting cookies is required to continue using the Site. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data When you voluntarily submit information through our contact form or email us directly, we may collect personally identifiable information such as your name, email address, phone number, company name, and the content of your message.

Usage Data We automatically collect certain information when you visit, use, or navigate the Site. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, access times, and other technical information. This data helps us understand how our visitors use the Site and improve its functionality.

Cookies and Tracking Technologies We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. By accepting cookies through our mandatory cookie consent banner, you consent to the use of all cookies described below.

We specifically use:

• Essential Cookies: Required for the Site to function properly (e.g., remembering your cookie consent preference).
• Analytics Cookies: Used to understand how visitors interact with the Site. We use Google Analytics 4 to collect and analyse usage data. These cookies are activated when you use the Site.

We use the information we collect in the following ways:

- To respond to your inquiries and fulfil your requests when you contact us via our contact form or email.

• To send you information about our services that you have requested or that may be of interest to you, only with your consent.
• To improve our Site's content, functionality, and user experience.
• To monitor and analyse usage patterns and trends.
• To detect, prevent, and address technical issues and security threats.
• To comply with applicable laws, regulations, and legal processes.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our Site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Our Site may use the following third-party services:

Google Analytics 4 We use Google Analytics 4 to analyse how users interact with our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to coming to our Site. Google Analytics only collects the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google's ability to use and share information collected by Google Analytics about your visits to our Site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. If you wish to opt out of Google Analytics tracking, you may use the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

Resend We use Resend as our email delivery service to route contact form submissions to our business email. The information you provide through our contact form (name, email, phone, company, and message) is transmitted through Resend's servers.

Vercel Our Site is hosted on Vercel. Vercel may collect and process certain technical data including IP addresses, request metadata, and performance metrics as part of its hosting services.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

- HTTPS/SSL encryption for all data transmitted between your browser and our servers.

• Server-side validation and sanitisation of all form inputs.
• Rate limiting on API endpoints to prevent abuse.
• Regular security reviews of our codebase and infrastructure.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for the duration of our business relationship and for a reasonable period thereafter for follow-up communications. Analytics data is retained as per Google Analytics' default data retention settings.

Depending on your location, you may have certain rights regarding your personal information:

Under the Digital Personal Data Protection Act, 2023 (India)

• Right to access your personal data.
• Right to correction and erasure of your personal data.
• Right to grievance redressal.
• Right to nominate another person to exercise rights in case of death or incapacity.

Under the General Data Protection Regulation (GDPR) — for EU/EEA visitors

• Right to access, rectify, or erase your personal data.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time.

Under the California Consumer Privacy Act (CCPA) — for California residents

• Right to know what personal information is collected.
• Right to delete personal information.
• Right to opt-out of the sale of personal information.
• Right to non-discrimination for exercising your rights.

To exercise any of these rights, please contact us using the details provided below.

Our Site is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, your personal data, or would like to exercise any of your rights, please contact us:

Steer Communications Bengaluru, Karnataka, India

Email: bala.krishnan@steercommunications.com Phone: +91 99020 01680